Legal access, wallets and local law
Our Legal notice sets the conditions for using the account, lobby and wallet records in Indonesia. Access depends on local law, and you are responsible for checking whether the service is available to you before opening an account. We may ask for phone verification before account
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access and may compare account details with a payment record when a wallet or bank transfer status needs checking. DANA, OVO, GoPay and QRIS appear as separate payment references, so you can identify the rail connected to a receipt. Bank transfer and virtual account records follow
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the same account-linked process. The notice also explains how policy changes are displayed, how to raise a question, and what happens when a request cannot be completed under applicable local requirements.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.